Request a demo

All the features of HOP

The complete detail of what's included in HOP: the differences between Collection and Signature, then the full set of product features, module by module.

The HOP effect

Simple ideas, sometimes unheard of, that make the CRM simpler, more powerful, and more enjoyable to use every day.

Good news

Turns everyday wins into shared moments.

Collection and Signature

Share business, technical or human wins in one click: a new client signed, a tricky ticket resolved, a successful campaign, a new hire, with a team or the whole company. Shown at the top of every module's home page.

Open AI

AI embedded everywhere, never a bolted-on chatbot.

Collection and Signature

Built natively into every module, Sales, Helpdesk, Marketing, rather than confined to a single assistant: scoring, summaries, reply suggestions, content generation.

Snapshots

A pipeline with a memory, built for comparisons.

Signature only

Captures how the pipeline evolves over time with regular snapshots and detailed history, so you can read a trend instead of a single point-in-time picture.

Universal pipelines

A pipeline on any object.

Signature only

Beyond Deals or Tickets, a pipeline can be built on any entity, including custom ones.

Unified messaging

Email, SMS, WhatsApp, forms: one inbox, one history.

Collection and Signature

Brings every communication channel into a single interface, with a complete history per contact.

Advanced governance

Permissions as fine-grained as your organization.

Signature only

Multiple teams and owners per record, time-bound roles, delegations, selective transaction reversal, field-level audit history.

Compare Collection and Signature editions

FeatureCollectionSignature
Good newsTurns everyday wins into shared moments.
Open AIAI embedded everywhere, never a bolted-on chatbot.
SnapshotsA pipeline with a memory, built for comparisons.
Universal pipelinesA pipeline on any object.
Unified messagingEmail, SMS, WhatsApp, forms: one inbox, one history.
Advanced governancePermissions as fine-grained as your organization.
Predefined pipelines (SPANCO, BANT for sales, standard workflow for support)
Custom pipelines
Pipelines on Deals and Tickets
Pipelines on any entity
Choice of displayed KPIs
Snapshots & evolution
Individual & team targets
Management of internal reps
Management of business partners
Custom entities
Unified messaging
HTML & plain-text email template editor
Message template editor (SMS, WhatsApp…)
Optimized attachment sending (download link)
Secure file sharing
Email & SMS campaigns
Campaign statistics
HTML & plain-text email template editor
Multiple providers
Automatic follow-up groups
Campaign approval workflow before sending
1 team per user
Multiple teams per user
1 owner (user or team) per record
Multiple owners per record
Multiple roles per user
Time-bound roles
Delegations
Simple transaction reversal
Selective transaction reversal
Field-level change audit (history)

The features included in both editions